Royalzino Terms

Welcome to Royalzino Casino. These Terms and Conditions govern your access to and use of our website and all services offered under the Royalzino casino brand, including our casino games, live dealer tables and sportsbook. By creating an account, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use our services.

Our Licence and Company Information

Royalzino is operated by Ceshiroza Limitada, registration number 3-102-909336, with its registered address at Edificio Ofident, Oficina 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. We hold a licence issued by the Anjouan Gaming Authority, licence number ALSI-202408027-FI2, granted to Ceshiroza SRL as a B2C operator, issued on 15 August 2024 and valid until 14 August 2027. This licence also covers several sister brands under common ownership. These terms are governed by the laws of Costa Rica, and any disputes fall under the exclusive jurisdiction of the courts of Costa Rica.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us. At Royalzino, we only allow one account per person, household and IP address. We reserve the right to request identity and address verification documents at any time, and especially before processing your first withdrawal. We do not accept registrations or payments from residents of the United States, United Kingdom, Spain, the Netherlands, Israel, Russia, Ukraine and a number of other restricted territories listed in our policies, including countries subject to FATF monitoring such as North Korea and Iran.

Account Security

You must keep your login credentials confidential at all times.
You agree to notify us immediately if you suspect unauthorised access to your account.
We may suspend or close any account showing suspicious or fraudulent activity.

Deposits, Withdrawals and Payment Methods

We accept deposits via Visa, Mastercard, Apple Pay, Google Pay and several cryptocurrencies, including Bitcoin, Ethereum, Solana, Tether and Cardano. Our internal operating currency is EUR, and we also support BRL, CAD, AUD, NZD and many other fiat and crypto currencies. Minimum deposit amounts vary by country and payment method; for example, the welcome package requires at least EUR 15, CAD 20 or 0.000337 BTC, depending on your currency. Withdrawals are processed back to the original deposit method where possible, through Visa Original Credit Transfer, Mastercard Payment Transfer or crypto networks. Minimum withdrawal amounts range from EUR 50 to EUR 120, depending on your country of residence.

Every payout at Royalzino Casino is queued for a security check, and your first withdrawal will always require full KYC verification. We process withdrawals within up to three business days on our end, after which the payment provider's own processing time applies. Bank transfers typically take one to five business days, e-wallets a few hours to one business day, and crypto withdrawals are usually instant. Deposits must be played through at least three times before any withdrawal request can be submitted. Large wins above EUR/USD 15,000 may be paid in monthly instalments of up to EUR/USD 15,000 each.

Welcome Bonus and Other Promotions

At Royalzino, we offer a Welcome Package worth up to EUR 2,500 plus 250 free spins and 1,000 Golden Paw, split across your first three deposits. The first deposit bonus scales with your deposit amount, starting from 100% plus 75 free spins on a minimum deposit of EUR 20. Our bonuses carry a 40x wagering requirement, are credited as sticky funds, and no withdrawal is possible until the wagering requirement is fully met. While wagering, the maximum bet allowed is EUR 5, and the maximum win obtainable from a bonus is capped at 10x the bonus amount. Entering any promo code will cancel automatically credited welcome bonuses.

We at Royalzino Casino also run a separate sportsbook welcome package, High Roller bonuses for deposits from EUR 300, weekly cashback tied to your loyalty rank, and regular tournaments such as Spinoleague with a EUR 12,000,000 prize pool. No-deposit and free-spin winnings are withdrawable only up to EUR 50, and this cap remains in place even after wagering requirements are satisfied. Full terms for each promotion are available on our Royalzino bonus pages, and we recommend reading them before you opt in.

Games and Fair Play

Our Royalzino platform features more than 6,000 games from 93 providers, including Pragmatic Play, Evolution, NetEnt, Playtech and our in-house Royalzino Originals studio. We offer slots, live dealer games, RNG table games and a sportsbook. Slots contribute 100% toward bonus wagering requirements, while live roulette and blackjack contribute 10%, and scratch cards contribute 0%. All games on Royalzino Casino use certified random number generators or live streaming technology, and outcomes are determined independently of any action by us.

Responsible Gambling and Self-Exclusion

We are committed to promoting responsible play across our platform. You can set deposit limits, loss limits and session reminders directly in your account settings. If you feel that your gambling is becoming a problem, we encourage you to use our self-exclusion tools or contact our support team for assistance. We reserve the right to limit, suspend or close accounts where we have reasonable grounds to believe that responsible gambling measures are necessary.

VPN Use and Geolocation

We do not allow the use of VPNs or any other method to falsify your geolocation. If you access our services through an encrypted connection that misrepresents your actual location, we may void your deposits, winnings and bonuses, and we reserve the right to close your account without further notice.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We will publish the updated version on this page, and continued use of our services after any changes constitutes your acceptance of the revised terms. We recommend checking this page periodically.

Contact Us

If you have any questions about these terms, our bonuses, or your account, our support team is available 24/7 via live chat or by email at [email protected]. Whether you are a new player exploring Royalzino casino options or an existing member with questions about your Royalzino login or Royalzino app access, we are here to help.