Royalzino Privacy Policy

At Royalzino, we respect your privacy and are committed to protecting the personal data you share with us when you register, log in, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By creating an account or using our site, you agree to the practices described below.

Who We Are

Royalzino is operated by Ceshiroza Limitada, registration number 3-102-909336, with its registered address at Edificio Ofident, Oficina 3, Barrio Dent, San Pedro, Montes de Oca, San Jose, Costa Rica. Our services are provided under licence ALSI-202408027-FI2 issued by the Anjouan Gaming Authority to Ceshiroza SRL. We are the controller responsible for the personal data processed through royalzino.com, and we can be reached at [email protected] for any privacy-related questions.

Information We Collect

We gather several categories of information to operate our platform safely and in compliance with applicable law. When you register at Royalzino, we collect your name, date of birth, email, phone number, country of residence and preferred currency. Our casino also records your gaming activity, deposit and withdrawal history, device data, IP address and browser information to detect fraud and secure your account.

We collect registration and account details you provide directly, including identity documents required for KYC verification.
We track your transaction history across deposit methods such as Visa, Mastercard, Apple Pay, Google Pay and cryptocurrencies.
We log gameplay data, including which providers and game types you access, to personalise your experience and administer bonuses.
We record technical data such as device type, operating system, language settings and login timestamps.
We may collect communication records when you contact our support team via live chat or email.

How We Use Your Data

We use your information to provide our services, verify your identity, process deposits and withdrawals, prevent fraud, and comply with our licensing obligations. Here at Royalzino, we also use your data to manage your loyalty rank, calculate wagering progress on bonuses, and communicate important account updates. Our marketing communications, where permitted, help us inform you about promotions such as our welcome package or ongoing tournaments.

Legal Bases for Processing

We process your personal data based on the performance of our contract with you, compliance with legal and regulatory obligations under our licence, our legitimate interests in preventing fraud and securing our platform, and, where required, your consent for optional marketing communications.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties necessary to run our services. Our payment processors handle deposit and withdrawal transactions, including Visa via Original Credit Transfer and Mastercard via Payment Transfer. We at Royalzino also share data with identity verification providers, regulatory authorities when legally required, and IT service providers who support our infrastructure under strict confidentiality agreements.

We share data with payment providers to process your transactions securely.
We disclose information to regulators and licensing bodies where legally obligated.
We work with anti-fraud and KYC verification partners to confirm your identity.
We may share aggregated, non-identifiable data for analytics purposes.

International Data Transfers

Because our player base spans Europe, Canada, Australia, New Zealand, Brazil, South Africa and South Korea, your data may be transferred to and processed in countries outside your country of residence. Our VegasHero-style commitment to security means we apply appropriate safeguards, including contractual protections, whenever your data crosses borders.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory and audit obligations. Financial and KYC records are kept in line with anti-money laundering requirements tied to our licence. Once retention is no longer necessary, we securely delete or anonymise your data.

Your Rights

You have rights regarding the personal data we hold about you, and we are committed to honouring them. You can request access to your data, ask us to correct inaccuracies, or request deletion where legally permissible. You may also object to certain processing activities or request a copy of your data in a portable format.

You can request access to the personal data we hold about you.
You can ask us to correct or update inaccurate information.
You can request deletion of your data, subject to our legal retention obligations.
You can withdraw consent for marketing communications at any time.
You can contact our support team to exercise any of these rights.

Security Measures

We use industry-standard security measures, including encryption, access controls and monitoring systems, to protect your personal data from unauthorised access, loss or misuse. Our team continuously reviews our systems to maintain a safe environment whether you access Royalzino Casino through our browser version or our PWA app on desktop and mobile.

Account Verification

We require identity verification, particularly before your first withdrawal, to confirm you are the rightful account holder and to comply with anti-money laundering regulations tied to our licence. This process helps us protect your funds and prevent unauthorised access to your Royalzino account.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how players interact with our platform. For more details, please refer to our separate Cookie Policy, which explains the types of cookies we use and how you can manage your preferences.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Spain, the Netherlands, and several other jurisdictions listed in our Terms and Conditions. If you access our site using a VPN or falsify your geolocation, we reserve the right to void returns, deposits, winnings and bonuses, and we may close your account in accordance with our policies.

Children's Privacy

Our platform is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently done so, we will take immediate steps to delete such data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team at [email protected]. Our live chat is also available 24/7 should you need immediate assistance regarding your data or account at Royalzino.